Evolution Parking and Guest ServicesCincinnati, OH
Evolution Parking and Guest Services Cincinnati, OH
1 month ago
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About Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America’s finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.
Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.
Job SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.
Essential Responsibilities
Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
Greet guests in a professional and friendly demeanor upon arrival and departure.
Ensure valet attendants provide the highest level of customer service.
Provide strong leadership and lead by example to enhance the team’s performance.
Monitor and maintain efficient traffic flow throughout the valet staging area.
Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
Retrieve and park vehicles in designated areas cautiously.
Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
Adhere to site specific safety and security procedures.
Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
Ensure all keys are properly stowed in the key box.
Participate in Crescendo Academy and Crescendo Leadership developmental Programs.
Other duties as assigned.
Minimum Education Required
Associates Degree, High School Diploma or GED required, or relevant working experience.
Understanding of general business practices including accounting, human resources, and customer service.
Note: An applicant assessment and background check may be part of your hiring process.
Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
No recruitment agencies, please.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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